We’re taking a closer look at what the O’Brien Pledge means for our clients. We got to know parts one through four of the Pledge in a previous post, and now we’re digging into parts five through ten. It’s so important to us at O’Brien Insurance that our clients know what they can expect from us, and that they can count on us in any circumstance. Here are more real-life examples of how the O’Brien Pledge has translated into reality for our O’Brien Insurance family.
You’re in touch.
We love the cutting edge. We embrace change and strive to break new ground
in serving our clients using better, more convenient customer service technology.
“We have been customers of the O’Brien Agency for many years. We are always very satisfied with their knowledge and professionalism. They are so helpful and always available to answer questions and offer assistance. We would not hesitate to recommend the agency for all insurance needs!”
“Excellent customer service. Everyone there is extremely helpful and knowledgeable. A definite 5 stars rating.”
We’re always looking forward, trying to find new ways to better serve our clients. We believe the best experience for our clients comes from a combination of the most up-to-date technology and personal interactions.
You can always reach us.
We are easy to communicate with, and prompt in our responses. Whether we
are answering a question or responding to you in a time of crisis, we will always reply to you right away in the way you prefer to receive communications, whether it be an in-person meeting at your location or in our office, or via phone, text, email, or video conference.
“Responsive, helpful, knowledgeable. I know that I will always be taken care of.”
“The O’Brien Agency is totally committed to customer service, whether it is a promptly returned email,or phone call, or a visit to an insurance claim site. The way they come to the aid of others, both as insurance clients and community members is fabulous.”
Part of taking good care of our clients is being highly responsive and communicating with them through the methods most convenient and comfortable for them. We are always here for our O’Brien family, and will always be open and helpful in our communication.
You can trust us.
We are honest, showing top-notch integrity to our clients every day knowing
they rely on us to guide them and protect them.
“O’Brien Agency is a very integral company. they have researched various companies for us and have always come up with the proper company with the best financial advantage for us. I totally respect John O’Brien and his entire company for all the work they do and always keeping us in mind when it comes to good insurance coverage. An insurance agency that has class, honesty and integrity.”
“In the almost 25 years that we have known John O’Brien and his fine professional staff, they have taken excellent care of both our business and our home. They found the most relevant policies at reasonable premiums. When our needs changed, Mr. O’Brien found additional coverage and policies for us. When there were claims made, they did follow-up work and kept us informed in a timely way and guided us well through the processes.”
We take our clients’ trust in us seriously and will do everything we can to demonstrate their faith in us is well-placed. We’re honest and forthright with our O’Brien Insurance family, so that our clients can rest assured they’re fully informed about all aspects of their coverage and claims.
We spring into action immediately after a catastrophe, with support and walk-up claims service. We are right there for you when you need us.
“On a recent Sunday, we discovered a tree through our shed roof. John O’Brien was there that afternoon to evaluate the damage and give us some advice. That’s why we stay with our insurance company.”
“I have been a client of O’Brien Insurance for close to 10 years and they have always exceeded my expectations and needs. They make you feel like family and are always there to help whether shopping for a new rate or filing a claim ( which I’ve unfortunately had a few of!).”
One of the biggest benefits of working with a local insurance agency like O’Brien is that we’re able to support our clients face-to-face through a crisis. We’re here for you 24 hours a day, 7 days a week.
Your protection is solid.
We choose only the most financially secure insurance providers to do business
with, and we are an advocate for our clients, matching them with the best fit for their needs.
“John is very concerned that you and you property are insured at their proper rate. Good follow through and knowledgeable in his care for your best welfare.”
“The O’Brien Insurance Agency has done a great job helping me as a single mother get the right insurance coverage at a price that I could afford for my family! They have a huge heart and give back to the community.”
We only work with the best, most reliable insurance carriers. Our priority is making sure our clients have access to superior coverage tailored to their needs, and we always advocate for the best interest of our clients.
You’re supporting an agency that cares.
We are deeply committed to our community. We support local organizations,
we pray, we volunteer, and we donate.
“We really like the culture of your employees and your company. It makes such a big difference that you’re local, support local organizations and are part of our community. There is no comparison to the large, national agencies who just try to add to their numbers and maybe save you a dollar or two.”
“Great insurance agency. Family owned, dedicated to the community and strong supporter of local independent businesses. Cares about their clients and puts their needs first. Has been my family’s agent for over 36 years!”
O’Brien Insurance takes good care of people. It’s at the core of everything we do, and we put our values into action with our individual clients as well as in our community. Supporting O’Brien Insurance helps us support our families, friends, and neighbors in every way we can.
If you’re interested in joining the O’Brien Insurance family and seeing us putting our Pledge into action, contact us today to learn more about what we can do to make sure you, and everything that’s important to you, is protected.